Lv Onthego Tote Bag

1. All items in our store are VIP-exclusive gifts obtained through exclusive channels. They are produced by authorized gift manufacturers as commissioned by the brand, following styles and materials specified by the brand. Since these VIP gifts are not mass-produced merchandise, stock is subject to adjustments based on promotional activities of the brand and its agents. Therefore, the order processing and shipping lead time is 10–15 days.

2. All items in our store come with free shipping and duties included (excluding certain countries such as Brazil). They are shipped directly from China by air to the address you provide. Please be sure to provide the accurate recipient’s full name, address, phone number and postal code (a customs tax ID is required for some countries).

3. Should there be issues caused by human error including product defects, wrong style/color or incorrect quantity, please contact our customer service via WhatsApp on our website first.

4. Should goods be seized by customs inspection, lost in transit, or misdelivered by the carrier due to non-human factors, we guarantee a full refund within 30 days upon presentation of the logistics tracking record.

5. We sincerely wish you a pleasant shopping experience. Hope you love your items and all the best! Thank you for choosing us — may your new treasures bring you countless beautiful moments.