Returns & exchanges
If an item is not right for you, contact customer care within 15 days of delivery before sending anything back.
Every request is reviewed against the conditions below. The confirmed return instructions and destination will be provided by customer care.
Return condition
Items should be unused, unworn and undamaged, with original packaging, accessories and labels included. Proof of purchase is required.
Start a return
Send your order number, the item concerned and the reason for return through the contact page. Do not send a parcel before receiving instructions.
Refund review
Approved refunds are issued after the returned item is received and inspected. Original shipping charges and duties are not refundable unless required by law.
Problems on arrival
If an item arrives damaged or incorrect, photograph the item and packaging and contact customer care promptly so the issue can be reviewed.